Cloud Computing : The Catalyst for Business Service Management

Session Date and Time: Day 1, March 23, 12:00am EST (9:00am PST) (1hr)
Keywords: business service management.
Authors: Kia Behnia, Senior Vice President & Chief Technology Officer at BMC.
Abstract: Enterprise IT organizations are rapidly embracing Cloud computing, in order to increase business responsiveness and reduce IT expenditures. However, the very nature of operating a dynamic cloud environment dramatically increases IT scale and complexity – compounding IT’s management requirements. Given this, how can IT maintain control to ensure the required quality of service, while still delivering the responsiveness and cost savings promised by Cloud Computing? Based on extensive discussions with Enterprises and Service Providers, this session explores the opportunities and challenges of Cloud Computing, and the inherent interdependencies of a Cloud-based IT environment. We explain how following proven Business Service Management principles in the design and construction of your Cloud environment can ensure success, and how to best leverage existing IT infrastructure elements, processes, and people.

Kia Behnia, Senior Vice President, Chief Technology Officer for BMC Software, is responsible for leading BMC's technology and solution strategy for all products including emerging areas such as virtualization management and cloud computing. Previously, as BMC's Chief Corporate Architect, Mr. Behnia was responsible for leading the design of BMC's industry-leading Business Service Management architecture and the critical enabling Atrium technologies. Mr. Behnia was previously CTO for the Change and Configuration products at BMC Software were he led the solution strategy for the Change and Configuration products at BMC including the industry leading BMC Atrium CMDB. Mr. Behnia was previously Chief Technology Officer for Marimba Inc. In that role, he led Marimba’s product strategy and technology partnerships. During his tenure at Marimba, Mr. Behnia was instrumental in the design and delivery of Marimba’s innovative configuration automation solutions across servers, client systems and mobile devices. Prior to joining Marimba, Mr. Behnia served as a senior member of the technical team for Tivoli Systems Inc., which was acquired by IBM. Mr. Behnia has over eighteen years’ experience in Enterprise Service, Infrastructure and Application Management. Mr. Behnia holds a B.A. degree in Computer Science from University of California at Davis.