Hosted OCS

Unified Communications in the Enterprise

Keywords: Unified Communications, Hosted OCS, Alteva, Broadsoft, Microsoft
Authors: William Bumbernick, Alteva and David Bukovsky, Broadsoft
Abstract: Today's corporate landscape demands that employees be able to work virtually anywhere and collaborate in real time. In order to maintain a durable competitive advantage, telecom service providers must bring together carrier-grade communications with desktop and CRM applications into one integrated solution. This will include traditional communications technologies like voice & data, presence, instant messaging, video and web conferencing, as well as corporate productivity applications like workflow, process management and CRM, meeting the needs of the enterprise.

These communications-enabled business processes and recent integrated efforts have changed the telecommunications landscape by enabling service providers to deliver UC in a software-as-a service (SaaS) or hosted model to their customers - helping to dramatically reduce costs while increasing their competitive edge and employee productivity. Panelists will discuss what true UC means to the enterprise telephony landscape.

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